Return & Refund Policy
Last Updated: September 21, 2026
Brand Name: Tidyvoro
Company Name: Jiangxi Diyashi Technology Co., Ltd.
Website: tidyvoro.com
Registered Address: Room 102, Unit 1, Building 6, Jinjia Yunshu Huacheng, No. 666 Tianning West Road, Wanli Administration Bureau, Nanchang City, Jiangxi Province
Responsible Person: Dai Yao
Contact Email: service@tidyvoro.com
Phone: +86 17799568434
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT
Operated by: Jiangxi Diyashi Technology Co., Ltd.
At Tidyvoro, we want customers to have a clear and straightforward experience when purchasing our household and lifestyle products. This Return & Refund Policy explains the conditions and procedures that apply to returns, replacements, and refunds.
1. 180-Day Return Period
Tidyvoro accepts eligible return requests made within 180 calendar days from the date the order is delivered.
The 180-day period begins on the date the carrier records the order as delivered.
Customers must contact Tidyvoro at service@tidyvoro.com before returning an item.
Please do not send an item to a return address without first receiving return instructions from our customer service team.
2. Return Eligibility
To be eligible for a return, the item should generally meet the following conditions:
- The return request is submitted within 180 calendar days from the delivery date.
- The item is in its original condition.
- The item has not been intentionally damaged, altered, or misused.
- The item includes original packaging, accessories, and components where reasonably applicable.
- The item can be associated with the original order.
Customers may reasonably inspect or test a product to determine whether it is suitable, but excessive use, damage, modification, or misuse may affect return eligibility.
Some products may have additional product-specific requirements. If applicable, those requirements will be disclosed on the relevant product page or communicated by customer service.
3. Damaged, Defective, Incorrect, or Misdescribed Items
If your item arrives damaged, defective, incorrect, or materially different from the product description, please contact us at:
Please provide:
- Your order number;
- A description of the problem;
- Photographs showing the condition of the item; and
- Video evidence where it would reasonably help us evaluate the issue.
We will review the information and determine an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or return arrangement.
For a confirmed product defect, shipping damage, incorrect item, or material product-description issue, Tidyvoro will provide an appropriate return solution without requiring the customer to bear the reasonable return shipping cost.
4. Change-of-Mind Returns
If you change your mind, ordered the wrong item, or no longer want the product, you may request a return within the 180-day return period, provided the product meets the applicable return conditions.
For change-of-mind or preference-based returns:
- The customer is responsible for the return shipping cost.
- The item must meet the applicable return conditions.
- Original shipping charges, if any, may not be refundable.
5. How to Request a Return
To request a return, please email:
Please include:
- Your name;
- Order number;
- Product name;
- Reason for the return; and
- Photos or videos when applicable.
Our customer service team will review your request and provide return instructions when the request is approved.
Please do not ship the product back before receiving return instructions from Tidyvoro.
6. Return Address
For order-processing and security purposes, customers should not send returns to the registered business address shown at the top of this policy unless specifically instructed by Tidyvoro.
After a return request has been approved, we will provide the appropriate return address and instructions.
The designated return address may differ from the registered business address.
7. Return Shipping Costs
The party responsible for return shipping depends on the reason for the return.
Customer-Initiated Returns
For change-of-mind, preference-based, or other non-defective returns, the customer is responsible for the return shipping cost, except where the applicable shipping offer provides a free return benefit.
Product-Related Issues
If an item is confirmed to have arrived damaged, defective, incorrect, or materially different from its description, Tidyvoro will provide an appropriate return solution without requiring the customer to bear the reasonable return shipping cost.
8. Return Inspection
Once an approved return is received, the returned item may be inspected to confirm that it satisfies the applicable return requirements.
If the returned product has been materially used, damaged, altered, or otherwise does not meet the applicable return conditions, we will contact the customer regarding the available options.
9. Refunds
After an approved return has been received and inspected, Tidyvoro will process the applicable refund.
Approved refunds are generally issued to the original payment method within 5-10 business days after the returned item has been received and inspected.
The time required for funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
10. Original Shipping Charges
For preference-based or change-of-mind returns, original shipping charges, where applicable, may not be refundable.
For confirmed damaged, defective, incorrect, or materially misdescribed products, Tidyvoro will review the circumstances and provide the applicable resolution.
11. Replacements
Where appropriate and subject to product availability, Tidyvoro may offer a replacement instead of a refund.
If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund.
12. Order Cancellation
If you need to cancel an order, please contact service@tidyvoro.com as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or is shipped.
Once an order has been processed for fulfillment or shipped, cancellation may no longer be possible. In such circumstances, the customer may use the applicable return process described in this policy.
If an order is successfully cancelled before shipment, any applicable refund will be issued to the original payment method.
13. Lost, Delayed, or Delivery-Issue Orders
If your order appears to be significantly delayed, lost, incorrectly delivered, or otherwise has a delivery issue, please contact:
Please provide your order number and tracking information where available.
We will review the available information and work with the applicable carrier or fulfillment provider to determine the appropriate next steps.
14. Contact Us
If you have questions about returns, refunds, replacements, or cancellations, please contact:
Email: service@tidyvoro.com
Phone: +86 17799568434
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT
Our Commitment
At Tidyvoro, we value clear communication, reliable service, and a transparent shopping experience.
We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.
Our goal is to offer household and lifestyle products that are practical for everyday living while providing customers with dependable support throughout their shopping experience.
Thank you for visiting Tidyvoro.
Tidyvoro
Operated by Jiangxi Diyashi Technology Co., Ltd.