FAQ
Last Updated: September 21, 2026
Brand Name: Tidyvoro
Company Name: Jiangxi Diyashi Technology Co., Ltd.
Website: tidyvoro.com
Registered Address: Room 102, Unit 1, Building 6, Jinjia Yunshu Huacheng, No. 666 Tianning West Road, Wanli Administration Bureau, Nanchang City, Jiangxi Province
Responsible Person: Dai Yao
Contact Email: service@tidyvoro.com
Phone: +86 17799568434
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT
Operated by: Jiangxi Diyashi Technology Co., Ltd.
General Questions
What is Tidyvoro?
Tidyvoro is an online household and lifestyle store offering practical products for everyday living.
Who operates Tidyvoro?
Tidyvoro is operated by Jiangxi Diyashi Technology Co., Ltd.
What types of products does Tidyvoro sell?
Tidyvoro primarily offers household and lifestyle products designed for practical everyday use.
Specific product information, specifications, materials, dimensions, and usage instructions are provided on the applicable product pages.
Orders
How do I place an order?
Select the product you would like to purchase, add it to your shopping cart, enter your shipping and payment information, select an available shipping method, and complete checkout.
Can I change my order after placing it?
Please contact service@tidyvoro.com as soon as possible if you need to change or correct an order.
We will make reasonable efforts to assist before fulfillment or shipment, but changes cannot be guaranteed once processing has begun.
Can I cancel my order?
You may request cancellation by contacting service@tidyvoro.com as soon as possible after placing your order.
Cancellation cannot be guaranteed after an order has entered fulfillment or has been shipped.
Shipping
How long does order processing take?
Orders are generally processed within 1-3 business days after payment is successfully confirmed.
Processing may take longer during holidays, promotional periods, or unusually high order volumes.
How much does shipping cost?
Our current U.S. shipping rates are:
Standard Shipping:
$2.99 for orders from $1.00-$38.99
Free Standard Shipping:
Free for orders from $39.00-$48.99
Express Shipping:
$5.99 for orders from $0.00-$48.99
Free Express Shipping:
Free for orders of $49.00 or more
The shipping options available for your order will be shown during checkout.
How long does shipping take?
Estimated shipping time after dispatch is:
- Standard Shipping: 5-12 business days
- Express Shipping: 3-7 business days
These estimates do not include the normal 1-3 business days required for order processing.
Will I receive tracking information?
When tracking is available, tracking information will be provided after your order has shipped.
Please allow reasonable time for the carrier's tracking system to update after dispatch.
What if my package is delayed?
If your package appears significantly delayed or has an unusual tracking status, contact:
Please provide your order number and tracking information where available.
What if I entered the wrong shipping address?
Contact service@tidyvoro.com as soon as possible.
We will make reasonable efforts to assist before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
Returns & Refunds
How long do I have to return an item?
Eligible products may generally be returned within 180 calendar days from the date your order is delivered, subject to the applicable return conditions.
How do I request a return?
Email:
Please provide your order number, product name, reason for the return, and photographs or videos where relevant.
Please wait for return instructions before sending the product back.
Who pays for return shipping?
For change-of-mind or preference-based returns, the customer is responsible for return shipping, except where an applicable shipping offer provides a free return benefit.
For confirmed damaged, defective, incorrect, or materially misdescribed products, Tidyvoro will provide an appropriate return solution without requiring the customer to bear the reasonable return shipping cost.
Where should I send my return?
Please do not send returns to our registered business address unless our customer service team specifically instructs you to do so.
After your return request is approved, we will provide the appropriate return address and instructions.
When will I receive my refund?
After an approved return is received and inspected, the applicable refund is generally issued to the original payment method within 5-10 business days.
Your bank or payment provider may require additional time before the funds appear in your account.
Can I receive a replacement instead of a refund?
Depending on the circumstances and product availability, Tidyvoro may offer a replacement.
If a replacement is unavailable or inappropriate, another suitable resolution may be provided.
Damaged or Incorrect Orders
What should I do if my product arrives damaged?
Contact service@tidyvoro.com and provide your order number and clear photographs or videos showing the damage.
We will review the issue and provide an appropriate resolution.
What if I receive the wrong product?
Contact service@tidyvoro.com with your order number and photographs of the item received.
We will review the issue and provide an appropriate solution.
Privacy
How does Tidyvoro use my personal information?
We may use information such as your name, contact information, shipping details, order information, and website usage information to process orders, provide customer support, arrange delivery, process returns and refunds, maintain security, improve our services, and comply with applicable legal requirements.
For additional information, please review our Privacy Notice.
Customer Support
How can I contact Tidyvoro?
Email: service@tidyvoro.com
Phone: +86 17799568434
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT
What information should I provide when contacting customer service?
For order-related questions, please provide your order number whenever possible.
Providing the order number, product name, and a clear description of the issue can help us respond more efficiently.
Our Commitment
At Tidyvoro, we value clear communication, reliable service, and a transparent shopping experience.
We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.
Our goal is to offer household and lifestyle products that are practical for everyday living while providing customers with dependable support throughout their shopping experience.
Thank you for visiting Tidyvoro.
Tidyvoro
Operated by Jiangxi Diyashi Technology Co., Ltd.